Shipping & Returns

Effective Date: 1 May 2026  ·  Last Updated: 1 May 2026

We want your GenZposhak order to reach you quickly, safely and in perfect condition. This policy outlines everything you need to know about how we ship, what to expect and how we handle issues.

1. Shipping Destinations

We currently ship within India only. We are actively working to expand our logistics network to support international shipping in the near future. Join our mailing list to be the first to know when international shipping becomes available.

2. Processing Time

  • All orders are processed within 1 to 3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will begin processing on the next business day.
  • During high-demand periods such as launches or sales, processing may take up to 5 business days. We will communicate any delays via email.

A business day is defined as Monday through Friday, excluding public holidays in India.

3. Shipping Timelines

Estimated delivery timelines after dispatch:

Metro Cities: 3 to 5 business days

Tier 2 & Tier 3 Cities: 5 to 7 business days

Remote Areas: 7 to 10 business days

These are estimates only. Actual delivery times may vary due to courier delays, weather conditions or other factors outside our control. We are not liable for delays caused by third-party logistics partners.

4. Shipping Charges

  • Free shipping is available on all orders above ₹999.
  • A flat shipping fee of ₹79 applies to orders below ₹999.
  • Shipping charges are calculated and displayed at checkout before payment.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a link to track your package in real time. You can also track your order directly on our website.

If you have not received a tracking email within 4 business days of placing your order, please check your spam folder or contact us at support@genzposhak.in.

6. Failed Deliveries

If a delivery attempt is unsuccessful:

  • The courier will make up to 3 delivery attempts.
  • After 3 failed attempts, the package will be held at the courier’s local facility for up to 7 days.
  • If the package is not collected or re-delivery is not arranged within this window, it will be returned to us.

In the event of a returned order, we will contact you to arrange re-delivery. Additional shipping charges may apply for re-dispatching.

7. Damaged or Incorrect Orders

We take quality seriously. If you receive a product that is:

  • Damaged or defective upon arrival
  • Incorrect (wrong item or colour delivered)

Please contact us within 48 hours of delivery at support@genzposhak.in with:

  • Your order number
  • A clear description of the issue
  • Photographs of the damaged or incorrect item and the packaging

We will review your case and, at our discretion, offer a replacement, store credit or refund. We do not accept claims made after 48 hours of delivery confirmation.

8. Returns Policy

As we are currently in our launch period, all sales are final. We do not accept returns or exchanges for the following reasons:

  • Change of mind
  • Sizing preference (please refer to our size guide before ordering)
  • Minor colour variations due to screen differences

We strongly recommend reviewing our size guide and product descriptions carefully before placing your order. If you need help choosing a size, reach out to us before purchase at support@genzposhak.in.

9. Cancellations

Orders cannot be cancelled once placed and processed. We begin processing orders immediately after payment confirmation to ensure the fastest possible dispatch.

If you have made an error in your order (e.g. wrong size or address), please contact us within 1 hour of placing the order at support@genzposhak.in. We will do our best to accommodate changes, but we cannot guarantee amendments once processing has begun.

10. Lost Shipments

If your tracking information has not been updated for more than 7 business days or shows delivery but you have not received your package, please contact us at support@genzposhak.in. We will raise an investigation with the courier on your behalf.

Lost shipment claims must be raised within 15 days of the expected delivery date. GenZposhak is not liable for packages marked as delivered to the correct address.

11. Contact Us

For all shipping and order-related queries:

GenZposhak Customer Support

Email: support@genzposhak.in

Website: genzposhak.in

Response Time: Within 1 to 2 business days